Frequently Asked Questions
Everything you need to know about our professional photography equipment.
Are Viltrox lenses compatible with my camera body?
We offer a wide range of lenses for Sony E-mount, Fujifilm X-mount, Nikon Z-mount, and Canon RF-mount. Please check the specific product listing to ensure compatibility with your camera's sensor size and mount type.
How do I update the firmware on my Viltrox lens or adapter?
Most of our products feature a built-in USB port. Simply download the latest firmware from our official website, connect your device to a computer, and drag the firmware file into the device directory.
What is your international shipping policy?
We ship worldwide. Standard international shipping typically takes 7-15 business days, while express options are available at checkout for faster delivery. Please note that customs duties may apply depending on your country.
Do Viltrox products come with a warranty?
Yes, all authentic Viltrox products purchased through our store come with a 1-year limited warranty covering manufacturing defects in materials and workmanship.
What is your return and refund policy?
We offer a 30-day return policy for items in their original packaging and condition. Once we receive and inspect the return, your refund will be processed to your original payment method.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay to ensure a secure and convenient checkout experience.