Returns & Exchanges

At Viltrox Store, we stand behind the quality of our professional lenses and photography gear. If you are not completely satisfied with your purchase, you may return or exchange your items within 30 days of delivery provided they are in original condition.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and details of the electronic equipment you wish to return to receive a Return Merchandise Authorization (RMA).

• 2.
  Secure Packaging

  Place the item in its original Viltrox packaging, ensuring all accessories, manuals, and protective foam are included to prevent damage during transit.

• 3.
  Shipping and Tracking

  Affix the provided return label to your package and drop it off at an authorized carrier location, keeping a copy of your tracking number for reference.

• 4.
  Inspection and Refund

  Once our technicians verify the item's condition and functionality, we will process your refund or exchange within 5-7 business days to your original payment method.